Terrible shopping experience and poor after sales service! I've made purchase on their website since the week before, but 3 working days later there were still no signs of it. Couldn't track my order, so i reached them out via whatsapp. Turned out: 1) they hadn't processed my order, 2) both items were out of stock, but they didn't update it on their website, and 3) other items are offered to me as replacements but only by picture. The replacements were actually not displayed on this web and they didn't provide any information on their product design, material and price. Upon enquiry, they claimed it to worth equal to the one I had purchased. Turned out one item worth less! I did made request to get compensation for their bad service with a higher priced item (a-z it was clearly their mistakes), but they won't stick to it. How inconsistent is their policy; they can't handle giving you extra for compensation, but they let you off with something less!? Unprofessional! I'm making complaints to KPDNHEP about this vaguely online transaction. It's been more than a week, and still no sign of even my tracking number! First and last time shopping here!
